Closed – Customer Service Assessment programme – May 2019.
Positively Putney (in association with Storecheckers) is running a series of ‘mystery shopping’ projects to support BID businesses and reward the best performers. All types of businesses can be ‘mystery shopped’ including retailers, hospitality and professional services.
Why is mystery shopping important?
Allows you to see the customer perspective – which may be different to yours
Allows you to reward staff who deserve praise and support those that may need guidance
Highlights areas of strength and weakness for training purposes
Allows you to benchmark performance
Helps you drive standards, improve sales and generate customer loyalty
For more information open the Positively Putney Customer Service Flyer