London Small Biz Network: Time to get your Customer experience in shape! Getting more out of you Customer …

Time to get your Customer experience in shape! Getting more out of you Customer …

Thursday 23 May 2019 12.30 – 2.30 pm

It costs 5 times more to attract a new customer than to retain an existing one. Time to get your Customer experience in shape!

“Did you know that it costs five times as much to attract a new customer, than to keep an existing one? The first rule of any business is to retain customers and build a loyal relationship with them, and thereby avoid customer acquisition costs. It’s a well-established fact that 44% of companies have a greater focus on customer acquisition vs. 18% that focus on retention.”

Following her 2018 session on Buyer Persona, Floriane is coming back for a session on how to maximise your customer relationship. You’ve signed up new customers, now it’s not only time to deliver, but time to impress them with a 5 Star Customer Experience.

In this hands-on session, you’ll hear about best practices on how to build the best customer experience, and how to apply it to your own business.

I first met Floriane Ma whilst she was running the award winning Putney Food Assembly. Floriane has spent the last 11 years keeping customers happy and satisfied in a variety of departments ranging from sales to e-Commerce and supply chain, in companies ranging from small French start-ups, British midsize companies to an American corporation.

£40 per person includes networking, lunch and refreshments.

Please book in advance as places are limited.

No refunds once booked, but we are happy for you to transfer ticket to a friend, just let us know!

For more details or to book please contact or call 07956 235 248