Great customer service helps retain customers. We are keen to help businesses ensure they make the most of every customer interaction.
Between February and June 2025, we mystery shopped 75 Putney businesses. A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience. The businesses who scored highest will be celebrated in our annual summer party in June 2025.
In April and May 2023 we mystery shopped 50 Putney businesses. In June 2023 we celebrated excellence in customer service and presented awards to those businesses who had scored highly.
