Mystery Shopping

Great customer service helps retain customers. We are keen to help businesses ensure they make the most of every customer interaction. 

In May 2023 insight6, one of the country’s leading Customer Experience (CX) organisations mystery shopped 50 Putney businesses. A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience.

In June 2023 we celebrated excellence in customer service and presented awards to those businesses who had scored highly. For full details on the businesses click here.