Customer Service Training

Do you make the most of every customer interaction?  We have partnered with insight6, one of the country’s leading Customer Experience organisations to mystery shop up to 40 Putney businesses in May.

A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience.

The benefits to you and your business are –  you will:

  1. Find out how a customer feels about their experience in your business
  2. Select the mystery shop at a time when you are, or you are not working
  3. The third party professional feedback, in a written report by a professional researcher
  4. Be able to benchmark your service with other Putney businesses.
  5. Be invited to an awards night, to celebrate excellence in Customer Service

Spaces are limited so sign up now.