50 of Putney’s brilliant businesses were recently mystery shopped, participating in Putney’s customer service awards 2023. These establishments have been recognised for their dedication to providing top-notch service and creating memorable experiences for their customers.
Businesses received ‘outstanding’ ‘good’ and ‘participation’ certificates with average scores being at 85%, the competition was high.
4 Putney business received the highest acclaim:
- Morrows ‘I enjoyed my interaction with the male team member and his enthusiasm for the wide range of socks stocked‘.
- Hutton’s
- Allan Fuller ‘I appreciated the in-depth support provided as well as the confirmation and viewing reminders‘
- Starbucks
Other outstanding winners include:
- Creams
- Hotpod Yoga
- Kashmir
- Liliya Art Gallery
- Peachy Queen
- Putney Pies ‘Team members were very friendly and polite throughout my visit’
- McDonald’s
- Glug Wines
- The Bakehouse
- Arise Coffee
- East Putney Tavern
- NatWest
- Sporting Feet
- Flying Tiger Copenhagen
- Prince of Wales
- Blabar
- Octagreen
Commitment to delivering “Good” customer service:
- Bricklayers Arms
- Chamberland
- Itsu
- Paul UK
- Pets at Home
- Be At One
- Bosa
- The Sewing Rooms ‘She had good product knowledge and was able to prove this in our conversation’
- Ben & Lola
- Adada
- Barclays
- Kokoro
- Lloyds Bank
- The Dentist ‘The team members were friendly and welcoming‘
Acknowledged for their participation:
- Odeon Cinema ‘I would recommend this business to others and I would return as a paying customer’
- Preto
- Putney Pantry
- Kleo hair and beauty
- Fox & Hounds
- Pret a manager
- Metrobank
- The Rocket ‘The team were working incredibly well and dealt with the football fans incredibly well’
- Giuliano Deli
- Nando’s
- Live Free Chiropractic & Wellness
- The Boathouse
- Farrago
- Tequila Mockingbird
- Putney Builder’s Merchants
- Get-Set-Go Swim Academy
With these certificates proudly displayed in many shop windows, the awarded businesses are reinforcing their reputation for excellent customer service. The success of the Putney Customer Service Awards reflects the strong community spirit and the collective effort to make Putney a hub of exceptional service and hospitality.
With thanks to Insight6 for conducting the mystery shopping.